Customer Returns

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If you're not satisfied with your purchase please contact us and we'll do our best to resolve it for you. If you've made a purchase and you'd like to return it for a refund please read our Return Policy below. Please note returned items must:

  • Be in 100% new, resalable condition

  • Include all original packaging/tags

  • Be returned within 14 days of purchase (21 days for orders delivered outside UK)

Customers are responsible for return postage costs.

Our shipping costs (IE the money we spent posting the item/s to you) will be deducted from refunds. For most of our items delivered to the UK our postage cost is £2.95. For lower value items delivered to European destinations our postage cost is £4.45.

Refunds will be returned to your card provider within two working days of us receiving your item. Your card provider will typically take 5-10 days to apply the refund to your account (we have no control over any delay caused by your card provider).

If you’re returning an item you MUST include your contact details and original Bike Bag Warehouse (Previously Roswheel UK) order number inside the package.

The return address is:

Bike Bag Warehouse Returns
35 Alma Rd
Sidcup
DA14 4ED
UK